Privacy Policy h25 —
Data Security You Are Our Priority

Information We Collect

To provide a safe and seamless online gaming experience, h25 collects certain categories of personal information from users. This collection is carried out transparently and solely for the purposes stated in this Privacy Policy.

We divide the information we collect into two main categories — information you provide directly to us, and information collected automatically when you use the h25 platform.

• Personal Identification Information: Full name, date of birth, national identification number (MyKad) or passport number, nationality, and country of residence.
• Contact Information: Email address, mobile number, and current residential address required for account verification.
• Financial Information: Bank account details, e-wallet numbers (such as Touch 'n Go, GrabPay), and deposit and withdrawal records associated with your h25 account.
• KYC Verification Documents: Images or scans of identity documents and proof of address submitted during the account verification process.
• Device Information: Device type, operating system, IP address, web browser type, and language settings used when accessing the h25 platform.
• Platform Activity Data: Game records, betting history, active session duration, favourite games and overall platform usage patterns.

How We Collect Your Data

H25 collects users' personal information through several different channels. Understanding how this collection takes place helps you make more informed decisions about your use of our platform.

• During Account Registration: You provide personal information directly when completing the h25 registration form, including your name, email, date of birth, and phone number.
• During the KYC Process: Identity documents and proof of address that you upload for account verification and withdrawal approval purposes.
• During Financial Transactions: Payment details shared when you make a deposit or submit a withdrawal request via payment methods supported by h25.
• Automatically via the Platform: Cookies, server logs, and tracking technologies automatically collect technical and behavioral usage data as you browse the h25 platform.
• Via Customer Support: Information you share when communicating with the h25 support team via live chat or email for issue resolution purposes.
• Via Referral Partner: If you registered through the h25 referral programme, basic information such as your name and email may be shared by the referrer within the context of that promotional programme.

H25 uses a combination of these collection methods to build a complete profile for identity verification, fraud prevention and overall improvement of the user experience.

How Your Data Is Used

Data collected by h25 is used responsibly and limited to the purposes stated below. We do not use your data for any other purpose without obtaining your consent first.

If h25 intends to use your data for purposes not listed above, we will notify you in advance and obtain the necessary consent before any additional processing takes place.

Sharing Information With Third Parties

H25 takes a cautious approach to sharing user data. We only share personal information in specific, limited circumstances as described below. Data sharing is never carried out for third-party commercial gain.

• Payment Service Providers: Required financial information is shared with licensed payment processors (such as FPX and DuitNow) solely to facilitate your deposit and withdrawal transactions.
• Game Software Providers: Minimum necessary data is shared with licensed game providers to enable access to games such as Live Casino, Slots, and Sports on the h25 platform.
• Identity Verification Services: Your KYC documents may be processed by a registered third-party identity verification provider to verify the authenticity of the documents submitted.
• Anti-Fraud Agency: In cases of suspected fraud or money laundering, relevant information may be shared with authorised agencies as permitted by law.
• Regulatory Authority: h25 fully complies with directives from Malaysian regulatory bodies and law enforcement authorities when required to provide information in official investigations.

Your Data Security

User data security is h25's absolute top priority. We continuously invest in best-in-class infrastructure and security practices to ensure your personal information is always protected against any cyber threats.

• 256-bit SSL Encryption: All communications between your device and h25's servers are encrypted using the latest TLS protocols, making them unreadable to unauthorised parties.
• Multi-Layered Firewall: The h25 infrastructure is protected by a multi-layered firewall system that monitors and filters incoming and outgoing traffic in real time.
• 24/7 Monitoring: h25's IT security team monitors our systems around the clock to detect and respond to any threats or suspicious activity immediately.
• Regular Data Backups: User data is automatically backed up at set intervals and stored across multiple server locations to ensure service continuity.
• Internal Access Control: Only authorised staff with a legitimate business need are permitted to access user personal data, and every access is logged for audit purposes.

Cookies & Tracking Technologies

H25 uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns and deliver more relevant content to you.

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies: Helps h25 understand how users interact with the platform — the most visited pages, session duration, and overall navigation patterns.
• Functional Cookies: Stores user preferences such as language, currency, and display settings to ensure a more personalized experience on your next visit.
• Cookie Control: You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect some functions of the h25 platform.

H25 does not use third-party cookies for external advertising purposes. The tracking technologies used are solely to improve the quality of service and security of the h25 platform itself.

Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by h25. We respect and facilitate the exercise of these rights.

• Right of Access: You have the right to request a copy of the personal data held by h25 about you. Requests can be submitted to our support team.
• Right to Rectification: If you find any personal information that is inaccurate or outdated, you have the right to request that h25 correct it within a reasonable timeframe.
• Right to Erasure: Under certain circumstances, you may request deletion of your personal data, subject to h25's legal obligations to retain certain records.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes. Opt-out requests will be processed within 14 business days.
• Right to Data Portability: You may request to receive your personal data in a machine-readable format for the purpose of transferring it to another platform.

Data Retention Period

H25 retains users' personal data for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable laws in Malaysia.

• Active Account Data: While your account is active, personal data and transaction records are retained to enable continued use of the platform and effective customer support.
• After Account Closure: Financial data and transaction records are retained for a minimum of seven years after account closure as required by Malaysian financial legislation.
• KYC Documents: Identity verification documents are retained for the minimum period required by the relevant anti-money laundering (AML) regulatory body.
• Security Logs: Technical and security logs are retained for 12 months for investigation purposes in the event of a cybersecurity incident.

Once the defined retention period has expired and there is no further legal requirement, h25 will securely delete or de-identify your personal data using industry-approved methods.

Links to Third-Party Sites

The h25 platform may contain references to third-party services such as game providers and payment processors. h25's Privacy Policy applies only to the h25 platform itself and does not cover the privacy practices of those third parties.

H25 is not responsible for the content or privacy practices of third-party sites or services. We recommend that you read the privacy policy of each relevant third party before providing them with any personal information.

Changes to This Privacy Policy

H25 reserves the right to update or amend this Privacy Policy from time to time in line with changes in legislation, business requirements or improvements to our privacy practices. Any significant changes will be communicated to users.

Methods for notifying Privacy Policy changes include in-platform notifications on h25, emails sent to your registered address, or notices prominently displayed on the main Privacy Policy page. The last updated date will always be shown at the top of this document for your reference.

Continued use of the h25 platform after any Privacy Policy amendments take effect will be considered your acceptance of the revised terms. If you disagree with any changes, please contact us to close your account.

Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how h25 handles your personal data, our team is ready to assist you wholeheartedly.

• Privacy Email: [email protected] (please copy this address — not clickable for your security)
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the h25 platform.
• Response Time: Privacy-related inquiries are typically answered within 3 business days of receipt.
• Data Servers: Malaysian user data is stored and processed in accordance with applicable local compliance requirements.

For more information about your rights under Malaysia's PDPA, you may refer to the official website of the Department of Personal Data Protection Malaysia. h25 is committed to cooperating fully with any enquiries or investigations relating to the protection of our users' data.