Online gaming should be an enjoyable form of entertainment, not a source of stress. h25 provides control tools, guidance, and support to help every user play in a healthy and responsible way.
At h25, we believe that online gaming — whether slots, Live Casino, Sports Betting, or Bingo — is a legitimate and enjoyable form of entertainment. However, like any other form of entertainment, it should be enjoyed in a controlled and responsible manner.
Responsible gaming means playing with money you can afford to spend on entertainment, setting realistic time and spending limits, and always knowing that wins are never guaranteed. When gaming starts to feel like a burden or a source of stress, that's your signal to step back and reassess.
It is important to recognize the early warning signs of problem gambling in yourself and those you care about. The sooner it is identified, the easier it is to get the right help.
Answer the following questions honestly to assess your relationship with online gaming.
The h25 support team is here to help you at any time. Don't hesitate to reach out.
H25 provides a range of control tools that you can use directly from your account to ensure a safer and more controlled gaming experience.
Set daily, weekly, or monthly deposit limits directly from your h25 account settings. Once a limit is set, our system will automatically reject any deposit that exceeds that amount. Limits can be reduced immediately, but increasing a limit requires a 24-hour waiting period as an added safety measure.
Set a maximum session time for each gaming session at h25. When the set duration is about to end, the system will send a warning and automatically end your session when time is up. This feature helps you maintain a healthy balance between entertainment and daily responsibilities.
Set the maximum loss amount you are willing to absorb in a day, a week, or a month. Once your loss limit is reached, your account will be automatically blocked from placing new bets until the next reset period — helping you avoid chasing losses.
If you feel you need a break from gaming for a while, the cool-off option lets you block account access for 24 hours, 7 days, or 30 days. During this period, you will not receive any promotional communications from h25, and your account cannot be accessed for wagering.
For more serious cases, h25 offers a self-exclusion option for a minimum period of six months to five years, or permanently. During the self-exclusion period, your account will be fully blocked and you will not be able to register a new account. This is the strongest measure we provide for users who need real help.
Monitor your gaming activity in detail through the account history section of h25. View total time spent, deposit and withdrawal records, and your gaming performance over time. Awareness is the first step toward better control.
Activating responsible gaming control tools on h25 is straightforward and can be done on your own in under five minutes.
Access the h25 platform and log in to your account using the username and password you registered with.
Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the menu that appears.
Choose the control tools you want to activate — deposit limits, time limits, loss limits, a cool-off period, or self-exclusion.
Enter your chosen limit value, confirm via the verification email, and your control tool will be active immediately.
H25 takes the prevention of gambling among children and teenagers extremely seriously. The h25 platform is strictly limited to users aged 18 and above, with no exceptions.
During registration, all users are required to verify their date of birth. A rigorous KYC (Know Your Customer) process then confirms this information through official identity document checks. Any account found to belong to an underage individual will be closed immediately and funds returned.
If you are concerned that a child or teenager in your care may be accessing online gambling platforms, here are the steps you can take: